1. Introduction
This Refunds & Returns Policy (“Policy”) applies to purchases made from BenTec Corporation (“BenTec,” “we,” “us,” or “our”). By purchasing our products or services, you agree to the terms outlined in this Policy. Please read this document carefully to understand your rights and responsibilities regarding refunds and returns.
2. Eligible Products and Conditions
- Physical Products: Refunds are available for physical products that are unused, unopened, and in their original condition and packaging. Returns must be initiated within 30 days of the delivery date.
- Digital Products: Digital products (e.g., e-books, online courses) are non-refundable once accessed or downloaded.
- Subscription Services: Subscription services renew automatically unless canceled before the next billing date and are not eligible for a refund once activated.
- Specialty Items: Combat, hunting, and airsoft gear, as well as IT and security system equipment, are subject to these terms unless otherwise stated at the time of purchase.
3. Return Procedure
- Initiation: To request a return, please contact us at [email protected] with your order number, reason for return, and any supporting documentation.
- Instructions: Once your return request is received, we will provide you with instructions for returning your product.
- Packaging: You are responsible for securely packaging the product to prevent damage during transit.
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective as determined by BenTec.
4. Refund Process
- Inspection: Refunds will be issued only after the returned product is received and inspected by our team.
- Method: If the returned product meets our eligibility criteria, a refund will be issued to the original method of payment.
- Timeline: Refunds will be processed within 10 business days of receiving the returned item.
- Exclusions: Shipping fees, international import duties, and other non-refundable charges will not be included in the refund amount.
5. Defective Products
- If a product is determined to be defective upon inspection, you will be eligible for a full refund or an exchange at our discretion.
- In such cases, please contact us immediately at [email protected] with your order details and a description of the defect.
6. Non-Refundable Items
- Service Booking Fees: Booking fees for service appointments are non-refundable under any circumstances.
- Digital Products: Digital products that have been accessed or downloaded are non-refundable.
- Modified or Misused Items: Any product that has been modified or misused is not eligible for a refund.
7. Cancellations
- Provider-Initiated Cancellations: If BenTec cancels an order or appointment, customers will be provided with rescheduling options or a full refund of the booking fee.
- Customer-Initiated Cancellations: Cancellations initiated by the customer outside of our specified cancellation and rescheduling terms will not be eligible for a refund.
8. Contact Information
For any questions or concerns regarding this Refunds & Returns Policy, please contact us at:
- Email: [email protected]
- Phone: +1 (519) 878-4862
9. Changes to This Policy
BenTec reserves the right to modify this Refunds & Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our products or services constitutes acceptance of the updated terms.